E-Commerce Firm Accused of Running Pyramid Scheme.
862 words
29 July 1999
Business Day
English
(c) 1999 Business Day, Thailand.
SINGAPORE - The president of the Consumers Association of Singapore (Case) said hundreds of Singaporeans "have been sold a dream" by a new e-commerce company whose business practices smack of "pyramid selling".
Dr Toh See Kiat told Business Times (BT) Case has grave reservations over the way S888.com conducts its business, in particular, its method of signing up franchisees for its e-commerce venture.
S888.com is a private company that has created quite a stir in recent days over a controversial business model. In a matter of weeks, it has signed up 200 franchisees who have paid or will pay the company a total of over $6 million in franchising fees even before any on-line shopping is done.
Founded by entrepreneur David Chang, a former general manager of listed Pertama Holdings, S888.com claims that it is "probably the first e-commerce company in the world to be profitable from day one".
Mr Chang declared: "If things go well, I could be the next Sim Wong Hoo." He and chief executive officer Damian Tan told BT the company has a winning business model and plans to list itself on Nasdaq next year.
The model marries three concepts: franchising, network referral and e-commerce.
Under the scheme, franchisees pay S888.com to be trained in promoting the franchise, and receive commissions for roping in other franchisees and shoppers for the company's Virtual Shopping Mall.
This is an electronic marketplace which now lists about 30 merchants but does not allow any serious shopping because the electronic payment system has not been sorted out.
Franchisees are also trained to help people not savvy with computers shop on the Net.
Each franchisee pays S888.com $27,000 in cash or $33,000 in 11 monthly instalments. For this, he will be trained to sell the franchise and will also receive a personal digital assistant.
"There are five levels of franchisees," Mr Tan explained, "for every dollar we receive in franchising fees, we give out 50 cents." Thus, if franchisee A signs up franchisee B, he gets $3,000, and another $3,000 if B signs up C.
Franchisee A, assuming he pays cash, will thus break even if there are eventually nine franchisees from his original effort.
Judging from the response so far, the scheme appears to be hot.
Yesterday, at the company's office in Suntec Tower One, at least 100 people attended a training session.
When S888.com ran full-page newspaper advertisements on Monday, it received a couple of thousands of phone calls. Its Web site has been jammed, receiving "6,000 hits out of 69,000 requests", officials said. It said in a press statement that "thousands of eager shoppers" have thronged its Web site when it launched the mall with huge discounts on Gucci Envy perfume, Panasonic Discmans, HP Jornadas and wine, some at cost.
Franchisee Jacob Tan, a business consultant, said he joined because he believes in the potential of e-commerce and that it will take off in a big way in Singapore because of the government's efforts in promoting the Internet. "I would like to run it as a business, to build the links between members and the shopping mall," he explained.
He added that his downside risk is $33,000 but the upside is enormous.
One industry observer familiar with S888.com's business plan said: "This can be the next Amazon.com for Singapore or a big bubble full of hype that will burst." Last weekend's launch of its Virtual Shopping Mall was accompanied by a press conference and a dinner talk by John Neshein, a Silicon Valley-based consultant and author of the book High Tech Start-Up as well as associate professor at Cornell University in New York state.
Mr Chang said Mr Neshein told him: "David, you've finally found the answer to e-commerce. You've bridged the gap between supply and demand. Your thinking process is light years ahead of those in Silicon Valley." S888.com's marketing tactics have, however, not gone down well with Dr Toh at Case and some people who attended a series of seminars organised by the company.
Case and BT were told that S888.com has assured prospective franchisees that everything is above board because legal firm Lee & Lee has certified in a letter that the franchising scheme does not contravene the Multi-Level Marketing and Pyramid Selling (Prohibition) Act.
As well, there was the impression given that Case has endorsed S888.com.
Mr Chang and Mr Tan showed the Lee & Lee letter but declined to let BT make a copy of it.
A partner at Lee & Lee said: "I've received dozens of phone calls from members of the public asking me if we have blessed the scheme. The advice we gave them as our client is protected by solicitor-client's privilege and we cannot comment o whatever advice we may or may not have given them".
"We advise members of the public to seek their own legal advice," he said.
(c) (1999) Business Day, Thailand.