Originally posted by leddy:
which is why in retail stores, like sony gallery in bugis, wisma, they employ full time/part-time salesman (sales consultant if u want to be fancy) to assist the customers in selecting a product that suits their needs! Whats more in retail shops, they have so much more variety of goods which all the more require someone to assist the customer. Come on, most retail outlets or pharmacies have ppl there to assist you in ur choice or drugs or products, u just have to open ur mouth and seek assistance.
I totally agree with you, but one thing retail store don't provide is after sales service, I never heard from the retail store once I bought products from them.
I do understand that if you want to be a good distributor when customer order anything from you, be it the cheapest product ($10-$20) you must deliver to them.
After that you must do follow up to your customer, must always call them to check with them and get feedback from them and if customer not satisfied with the product after using certain percentage, give them a full refund.